Senior Customer Success Manager (CSM)
The opportunity to shape the future of careers guidance technology with a competitive salary and equity package.
Vision & Mission
Our purpose is to find the right outcome for the right learner. We want to accelerate the process of matching learners with the right education or outcome, to support lifelong learning and deliver better outcomes for all.
Role Overview
We're seeking an experienced Customer Success Manager with a strong background in careers guidance to own the full customer lifecycle of our AI co-pilot across FE colleges. This role combines strategic relationship management with subject matter expertise in careers guidance, making you the vital bridge between our diverse stakeholder community and product team. You'll be responsible for customer success from initial onboarding through to renewal, while building an engaged community of users across multiple levels of FE institutions.
Responsibilities
Customer Management
Drive customer onboarding, implementation, and adoption strategies.
Manage renewal processes and expand customer relationships.
Stakeholder Engagement
Engage with various institutional levels from senior leadership to learners.
Build and nurture an active community of users across institutions.
Product Implementation
Lead pilot programmes and gather feedback to inform product development.
Create and deliver tailored training materials.
Strategic Input
Identify sector trends, contribute to product strategy, and share market intelligence.
Requirements
Experience & Qualifications
Minimum 3 years experience in careers guidance within the FE/HE sector.
Relevant careers guidance qualification preferred.
Skills
Essential
Outstanding stakeholder management, community building, and project management skills.
Desirable
Experience with SaaS or EdTech products, and knowledge of AI/ML concepts.
What We Offer
Salary: £40,000 - £50,000 per annum (plus incentives)
Career Progression
At our company, we are committed to the professional growth and development of our team. Every employee begins their journey with us on a structured six-month development plan designed to enhance their skills and expand their knowledge, paving the way for salary increases and advanced job roles.
There is potential for high-performing individuals to lead a team in the future, providing an opportunity to significantly impact our operations and grow with the company. We invest in our employees' careers because we believe that their growth drives our success."
- Locations
- London
- Remote status
- Hybrid Remote
London
Our Perks & Benefits
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🏄🏻♀️ 25 days paid vacation
We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid vacation.
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🕐 Flexible working hours
We value work-life balance highly, therefore we offer flexible working hours.
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🧘 Yoga and meditation at work
Every week we do yoga at work. We want to make sure our colleagues have the energy to do their work properly.
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Regular social & team events 🕺
Once a quarter we celebrate our successes as a team.
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Additional Pension Contributions ✈️
We offer above minimum pension contributions for all employees
View from a new employee
Hey there! Kristian from Purlos checking in . I hopped on the Purlos train as an Account Manager in November 2022, and let me tell you – it's been a wild ride! This company's got my back like no other. They keep their promises, from the epic quarterly socials to the equal opportunities and endless room for career growth. I've discovered a tribe of amazing, passionate people, including senior leaders who genuinely invest in us as individuals, propelling the entire company forward. We all bring our strengths to the table, united by a common vision.
Dream Big: Unleashing the Power of Education for All
Imagine a world where every learner can access the education they need without barriers, reaching their full potential. That's our dream, and it's what drives us. Our mission is to empower institutions and learners with innovative solutions that promote 100% inclusion, breaking down walls and building bridges to success.
Join the Movement: Transforming Lives, One Learner at a Time
Ready to make a difference? Jump on board and be a part of our mission to transform lives through the power of education. At Purlos, we're not just a team; we're a family. And we're on a journey to change the world, one learner at a time.
Evidence of how amazing we are!
One shining example of our vision in action comes from Ben Davis of Hugh Baird College, who said:
"I would rate the onboarding 10/10. When I needed support someone was in contact with me straight away. At our first enrolment event we enrolled 83% more people for the same event pre-pandemic. It’s about getting hold of the people we can’t normally get hold of."
We were able to empower Hugh Baird College by giving them direct access to learners via WhatsApp when their alternative methods failed to engage a large number of students. They experienced the true value of our company through our speedy responses and direct support, as well as helping them reach their goal through one campaign alone, increasing their enrolment by over 80%.
It does not stop there! My fellow colleagues, past and present, are always raving about the Purlos experience. For example my colleague Julia stated:
"Being part of Purlos has been a fantastic start to my sales career. I received ample learning opportunities, personalized coaching, and support from an inspiring team. My ideas were always welcomed and implemented, making me feel valued.
Purlos also offers a flexible environment and prioritizes career development. I was promoted after just eight months here!"
Julia’s journey showcases our commitment to nurturing a thriving work environment. We are proud to have her and many others in the Purlos family, contributing to the success of our clients and the company.
Closing: Embrace the Purlos Experience and Ignite Your Potential
Are you up for the challenge? Take the leap and join the Purlos family today. It's more than just a job; it's an opportunity to grow, thrive, and make a lasting impact in the world of education. Together, let's break down barriers, foster inclusion, and inspire a new generation of learners to achieve their dreams. Your journey starts here – ignite your potential and become a part of the Purlos revolution!
About Purlos
Purlos is an EdTech software company. We work with Further Education Colleges & Universities to help them grow both their revenue and enrolment by converting and retaining more students during the admissions process. Founded in 2018, Purlos has since gone on to become one of the fastest growing and most innovative software providers in the country. We have strong values which are all centred around students and people who are disadvantaged. We already work with over 100,000 prospective students every year and our aim is to help 10 million students complete their education by 2025.
Senior Customer Success Manager (CSM)
The opportunity to shape the future of careers guidance technology with a competitive salary and equity package.
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